Returns

At THE DUKE CLOTHING CO. We take great pride in our quality and on time deliveries. If we have made a mistake or the goods are damaged, we will offer a replacement or full refund.Please note: The items returned must be in their original condition, and all goods will be inspected on return. In the interests of hygiene, we do not offer refunds on underwear and jewellery.Faulty goods can be returned to us for a replacement or refund. But please email sales@dukeclothing.com before returning the goods for a company authorisation. This will assist our warehouse and account section knowing that they will be expecting a return. This will also make the returns transaction much faster. Please do not send any returns before obtaining the necessary authorisation with our head office. Our warehouse manager is only allowed to accept goods that have authorization. All unauthorized parcels will get refused.The goods that are returned are your responsibility until they reach our warehouse. We do not offer a collection service or pay the costs of returning the goods. We recommend that you use a postal service that insures you for the value of the goods that you are returning.